Your privacy

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PRIVACY POLICY

We take our responsibility with your personal information seriously

Last Updated: 3 March 2025

Stratamark Pty Ltd T/as Stratamark (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the Strata Schemes Management Act 2015 (SSMA 2015) and the Strata Schemes Management Regulation 2016 (SSMR 2016). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal data:

  1. Personal Identifiers (e.g., name, address, email, phone number)
  2. Financial Information (e.g., payment details, levy contributions, transaction records)
  3. Technical Information (e.g., IP addresses, browser type, device information)
  4. Usage Data (e.g., interactions with strata-related services, preferences, and behavioral data)

2. How We Use Your Information

We process your personal data in compliance with SSMA 2015 and SSMR 2015, including for the following purposes:

  1. To manage strata schemes and owner corporation operations
  2. To comply with legal and regulatory requirements
  3. To ensure the security and safety of strata buildings and common areas
  4. To process levy contributions, manage financial transactions, and issue notices
  5. To prevent fraud, unauthorized access, or other illegal activities

3. Legal Basis for Processing

We rely on the following legal bases for processing personal data under SSMA 2015 and SSMR 2015:

  1. Consent: When you provide explicit consent for processing your data.
  2. Contractual Necessity: When processing is required to fulfill obligations under a strata scheme.
  3. Legal Obligation: When processing is necessary to comply with strata-related laws.
  4. Legitimate Interest: When processing supports legitimate strata management functions while respecting data protection rights.

4. Data Sharing and Disclosure

We may share your data with:

  1. Regulatory authorities as required under SSMA 2015 and SSMR 2015.
  2. Strata committees, owners corporations, and managing agents for strata scheme administration.
  3. Third-party service providers assisting in property management and strata operations.
  4. Law enforcement agencies when required by law.

5. Data Security Measures

We implement strict security measures in accordance with SSMA 2015 and SSMR 2015, including:

  1. Encryption and secure data storage.
  2. Access controls and authentication procedures.
  3. Regular security audits and compliance checks.

6. Your Rights

Under SSMA 2015 and SSMR 2015, you have the right to:

  1. Access and request copies of your strata-related data.
  2. Rectify inaccurate or incomplete data.
  3. Request the deletion of your data where applicable.
  4. Object to the processing of your data.
  5. Withdraw consent at any time (where processing is based on consent).

7. Data Retention

We retain personal data only as long as necessary to fulfill legal, regulatory, and operational requirements, in compliance with SSMA 2015 and SSMR 2015.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect legal or regulatory changes. Any updates will be posted on our website with the revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Stratamark Pty Ltd
401/410 Elizabeth Street
Surry Hills NSW 2010
info@stratamark.com.au
02 9387 6052

FEEDBACK & COMPLAINTS

We are always looking to improve the service we provide and welcome your feedback

Any person who would like to make a complaint may do so in writing to:

  • the staff member they were dealing with at the time, unless you are making a complaint about this person; or
  • the Principal, if the complaint is about:
    • a product or service delivered by our company; the complaint will normally be dealt with by the relevant strata manager
    • a staff member, the complaint will normally be dealt with by the Principal
    • the Principal, the complaint will normally be dealt with by the Principal of your company and the Assistant Principal of your company

Written complaints should be emailed to mark@stratamark.com.au.

Procedures for complaint management

Our Licensee in charge will be responsible for:

1. Registering the complaint:

  • Registering the complaint in your companies’ complaints register
  • informing the complainant that their complaint has been received and providing them with information about the process and time frame

2. Investigating the complaint:

  • We will examine the complaint within 5 working days of the complaint being received
  • We will inform the complainant via email within 10 working days of the complaint being received of what is being done to investigate and resolve the complaint, and the expected time frame for resolution. As far as possible, complaints or appeals will be investigated and resolved within 20 working days of being received. If this time frame cannot be met, the complainant will be informed of the reasons why and of the alternative time frame for resolution.

3. Resolving the complaint:

  • Deciding or referring to the appropriate people for a decision within 20 working days of the complaint being received
  • Informing the complainant of the outcome and any options for further action if required

4. What if I am unhappy with the resolution?

If you are not happy with the outcomes of a complaint, you may be able to lodge a complaint with Strata Community Association (NSW) or Fair Trading, their office will determine if it has the power to investigate your complaint.

CODE OF ETHICS

Professional standards are tantamount to our business

SCA (NSW) Code of Ethics (Constitution Rule 40)

Please click here to read the Code of Conduct.

Strata Community Association (NSW) Professional Standards Scheme

Stratamark Pty Ltd is a proud member of SCA (NSW), the peak body for the strata sector in NSW representing 2,000 strata managers.

The NSW Government under the Minister for Better Regulation and Innovation has approved a Professional Standards Scheme. This formal recognition by the NSW Government is first of its kind for the property services sector in Australia.

The scheme has been approved for an initial period of 5 years commencing from 1st July 2021. This approval means our business, Stratamark Pty Ltd, must adhere to a Code of Ethics including professional standards, and is monitored by Professional Standards Australia.

What does this mean for you?

At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.

The Professional Standards Scheme will bring to our clients a range of benefits, including:

The SCA (NSW) will oversee and self-regulate the conduct of all members within a structured professional framework.

In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.

An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensees in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer.

At Stratamark Pty Ltd, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.

If you have any questions regarding the Professional Standards Scheme, please contact mark@stratamark.com.au or SCA (NSW) on 02 949 8200. Alternatively, further details are available at www.psc.gov.au.