Stratamark specialises in small to large strata properties.  Our staff have manageable size portfolios so that all clients receive the same high level of service.  We have spent considerable time defining our procedures to ensure we meet our client needs.   Some of the ways that we achieve this are:

Building set-up

• No set up fees
• The closing financials (previous manager) and opening financials (Stratamark) are emailed to the executive committee for perusal
• Login details for the web portal are sent to all owners
• Your strata manager meets the executive committee to ensure outstanding items are attended to

Communication & Service

• One point of contact; your strata manger knows all your building requirements
• When your strata manager is away there is no need to wait until they return, we will ensure that your needs are attended to, especially emergencies. This is one of the benefits of dealing with a small business
• Your manager has a manageable portfolio so that our service is maintained

Monthly Reports

• The treasurer is sent a copy of the owners corporations financials
• All other executive committee members who have provided an email address also receive a copy of these financials
• This service is included in both agreements (printing charges apply under the standard agreement)
• The financial reports include:
  – summary of the payments and receipts
  – changes to the strata roll
  – bank statement
  – balance sheet and income & expenditure statement

Web Portal

• We publish various documents to a web portal allowing owners to download and view them, 24 hours a day, 7 days a week
• Lot owners have access to, but not limited to:
  – Strata Plan
  – By-Laws
  – Insurance Policy & Valuation
  – Agendas & Minutes
  – Sinking Fund Report
  – Occupational Health & Safety Report
  – Various Documents
  – Other building specific reports
• Executive Committee also has access to:
  – Financial Reports
  – Paid Invoices
• Information can be added to the web portal to meet individual requirements

Owners Corporation Bank Account

• Funds are held in a trust account in the name of the owners corporation with Bank of Queensland.
• Funds are constantly reviewed and the executive committee are advised of investment opportunities

Repairs & Maintenance

• For emergencies; we are contactable 24 hours a day, 7 days a week
• Repairs and maintenance works that are below $5,000 are included (additional fees applies to Standard Agreements)
• Owners may contact us direct to arrange repairs and maintenance (dependant on the nature of works and costs, approval may be required from the executive committee)
• The executive committee is always notified of any repair and maintenance requests
• A monthly review of all outstanding repairs and maintenance is undertaken, updates are provided to the owner and by email to the executive committee
• When work is completed we contact the owner (or owners representative) to ensure they are satisfied with the work prior to payment
• A copy of the invoice is always sent to the executive committee. If the invoice is above the mangers authority, approval is sought from the treasurer prior to payment

Levies

• All levies are issued 2-3 weeks prior to the due date (unless a late meeting prevents this)
• Levies can be paid by Direct Debit, Electronic Funds Transfer (EFT), BPay, Cheque or at Australia Post
• A reminder, free of charge, is sent when a levy is 30 days overdue and the amount is $20.00 or more
• We have a debt collection process to ensure all outstanding levies are appropriately dealt with

Insurance

• An alternative insurance quotation is obtained on renewal
• Both the renewal and quotation are sent to the executive committee with a summary
• Insurance claims are subject to review on a monthly basis with an update provided to the executive committee

Meetings

• Three meetings are provided per contract period:
  1 – Annual General Meeting and subsequent Executive Committee Meeting
  2 – Extraordinary General Meeting
  3 – Executive Committee Meeting
• We prepare your administration budget based on the previous years expenditure, we don’t just increase it by a set percentage
• We assist with drafting valid motions at the owners request
• All invoices from the previous financial year are available at the Annual General Meeting so that specific questions can be answered

Termination

• There is no exit fee applicable, subject to the contractual period having expired
  

We concentrate on meeting our clients needs and have already put in place various procedures to achieve this, additional procedures can be implemented to meet individual requirements.

At Stratamark we believe that your records should be readily available for inspection. We are already looking at other areas to enhance our service and transparent record keeping; updates will be published as they become available.